PRLS.health – Subscription Terms

1. How the PRLS subscription works

1.1 The PRLS subscription is a contract for the regular delivery of your personalised supplement blend. You receive a box containing a 90-day supply approximately every three months, and you pay a monthly subscription price, billed every month, as shown at checkout.

1.2 Each box is individually formulated on the basis of your current questionnaire answers and produced on demand. You can update your answers before a renewal box is produced; the update applies to the next box.

2. Term, renewal and cancellation

2.1 The subscription has an initial minimum term of three (3) months (one delivery cycle), clearly indicated before you subscribe.

2.2 After the minimum term, the subscription continues for an indefinite period and you can cancel at any time with one month’s notice at most — a cancellation takes effect at the end of the monthly billing period in which it is received. There is no fixed-term renewal and no cancellation fee.

2.3 If you cancel during the minimum term, the cancellation takes effect at the end of the minimum term; the three monthly instalments for the first delivery cycle remain payable, since your 90-day box has already been produced and delivered.

2.4 After cancellation takes effect, no further payments are charged and no further boxes are produced. Your statutory rights, including cancellation for good cause, remain unaffected.

3. How to cancel

You can cancel, free of charge:

•             via the subscription portal linked in your order and reminder e-mails (no account creation required beyond the magic link);

•             in Germany: via the “Verträge hier kündigen” cancellation button available on the Website at prls.health/de/kuendigung (§ 312k BGB), which leads directly to a confirmation page — no login required; we confirm receipt, content and effective date of your cancellation by e-mail without delay;

•             in France: via the free online cancellation function “résilier votre contrat” at prls.health/fr/kuendigung (Articles L.215-1-1, D.215-1 et seq. Code de la consommation); we acknowledge receipt and inform you of the effective date on a durable medium;

•             by e-mail to prls@prls.health stating your name and order or subscription number.

Cancelling is at least as easy as subscribing.

4. Billing and payment

4.1 The monthly price shown at checkout is charged to your chosen payment method at the start of each monthly billing period. Subscriptions are currently payable by credit/debit card.

4.2 Failed payments. We send a payment reminder two days before each monthly charge. If a charge fails, we notify you and the payment is retried every three days, up to six times; if payment has still not been received after the final attempt, the subscription is cancelled and further deliveries stop; amounts due for boxes already produced or delivered remain payable. Statutory rights regarding default remain unaffected.

5. Price and product changes

5.1 The price agreed at sign-up applies for the minimum term. Thereafter, we may change the subscription price or material subscription features for the future with at least [30] days’ notice in text form (e-mail). If you do not agree, you can cancel with effect from the date the change takes effect, at the latest; if you do not cancel and continue after being clearly informed of this right, the change applies. Changes are never retroactive.

5.2 Recipe adjustments that merely reflect your own updated questionnaire answers are not changes within the meaning of 5.1.

6. Delivery schedule

6.1 Boxes are dispatched approximately every 90 days, timed to the start of each delivery cycle (around monthly payments 1, 4, 7, 10, and so on). Exact timing may shift by a few days for production and shipping reasons.

6.2 You can change your delivery address in the subscription portal; the change applies to any box that has not yet entered production.

7. Right of withdrawal

The statutory 14-day right of withdrawal for distance contracts does not apply to the personalised PRLS blends, which are made to your specifications (see Section 8 of the General Terms and Conditions). You are informed of this before subscribing. Your right to cancel the subscription under Sections 2–3 above is independent of this and always remains available.

8. Country-specific provisions

•             Germany: Cancellation button per § 312k BGB (Section 3). After the minimum term the subscription is cancellable monthly, in line with § 309 no. 9 BGB.

•             France: Online cancellation per Articles L.215-1-1 and D.215-1 et seq. (Section 3). Mediation: see Section 15 of the General Terms and Conditions.

•             Sweden: Cancellation is as easy as sign-up; disputes may be referred to ARN (see General Terms and Conditions).

•             Poland: Changes under Section 5 are made only with prior notice and a free right to terminate before they take effect.

9. Miscellaneous

The PRLS General Terms and Conditions apply in all other respects, including liability, warranty, data protection, dispute resolution and governing law. Last updated: 27 October 2026.